Assumptions


Hi All,

I wanted to share what happened last Friday. I called the main VA in Iowa City, to set up my follow-up appointment. The woman who answered the phone had absolutely no personality, and acted like she was very irritated she had to answer her phone. Tip one for this lady, if you don’t like answering the phone to schedule appointments, get another job. Duh!

Anyway, she proceeded in the gruff tone, this is the conversation we had:

VA: NAME?

Me: B****

VA: What’s his last 4?

Me: 1234

VA: Oh this isn’t working, was that V as in Vern, or D as in Dog?

Me: B as in BOY

VA: What’s his first name?

Me: (I gave my first name, which could be considered androgynous)

VA: His middle name?

Me: CATHERINE

VA: Oh

Might I state there is no way anyone could ever guess I was a man on the phone, I most definately have a high-pitched, woman’s voice. She never went on to say she was sorry or anything, just seemed even more irritated that I was a woman. I did make the appointment, but did this whole thing just piss me off. I texted Joan and told her, she wasn’t too happy either. I didn’t read in the rule book, or the guides I got from the VA that ALL VETS ARE MEN. I swear, I put up with enough of that crap while I was in, I sure don’t need it now. And I am not all that thrilled to be going to the VA to begin with. I told my co-workers about her, and they were kind of pissed off too. I said with her personality, she was more like a grouchy old nun teaching school 30+ years ago.

Never assume anything. I am going to lodge a complaint when I have my next appt, maybe get her some sensitivity training or another job. I have figured out there are only a few times EVER that anyone is safe to assume the sex of the person the appointment is for. Setting up an OBGYN appointment, or a prostrate exam. Other than that, and you are at risk for making an ass out of yourself, which is what happens when we assume.

Change can’t come fast enough,

Brigid

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